FREQUENTLY ASKED QUESTIONS
1) What Payment methods do you have?
a) Direct Bank Transfer (EFT) You may also pay by EFT (Internet Transfer) or direct bank deposit into our bank account, we cannot ship goods without your payment please provide us the POP (Proof of Payment) and order/invoice number.
b) Payfast Gateway Services
Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.
Credit, Debit & Cheque Cards
Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.
AbsoluteSkin does not have access or keep your credit card details at all. When making payment by Credit or Debit Card you are automatically transferred to a page from Payfast Payment gateway. 3DSecure is supplied by Payfast including the OPT Making sure you have the best state of the art online Shopping security possible
2) Are your goods genuine and not bogus copies?
a) All our products are purchased from the official South African distributors, Manufactures, WE DO NOT GREY MARKET or PARRALLEL IMPORT any of our products.
b) You may check out our authentication by contacting any of our suppliers.
3) Are you a genuine South African online website?
a) Yes we are! All our details are on the website and we are fully contactable, we are registered South African Company - Reg no 2012/209371/07 - Absoluteskin Cosmetics (Pty) Ltd. You are most welcome to call Cheryl on 081 554 7937or Franz on 083 253 8716 who are the joint Directors.
b) Our suppliers will also gladly confirm our genuiness, as they deal with us on almost a daily basis and have appointed us as an authorised online stockists.
c) Most bogus websites will want to make it difficult for you to contact them.
4) Is my purchase delivery guaranteed:
a) Yes! your purchase delivery is guaranteed, all shipments are insured and supported by tracking facilities - Should a parcel go missing e.g. shipped via Fastway or MDS Collivery - we will replace the parcel for you at our expense.
b) All delivery times are as per the individual couriers terms and conditions. We cannot guarantee delays due to the Courier delays, as that is out of our hands. However we will contact the courier and query any delays - Our policy is to provide you, our customer, with the best and speediest delivery service available.
5) Do you sell products that have passed their "sell by date"?
a) All our stock on arrival "sell by dates" are checked and registered and are again checked prior to shipment to our customers and re-registered.
b) Should a customer receive a faulty or incorrect product we will gladly replace it at our cost.
c) Again you as a customer are protected by the Consumer Protection Act.
6) Are your stock on hand products stored properly?
a) All our stock on hand products are stored according to the requirements as set out by the individual manufacturers, this ensures our clients that the products they receive are new, fresh and in the best possible condition.
7) Do you buy large volumes of stock to get better prices from your suppliers?
a) NO! we only buy stock according a 1 to 2 week sales and these items are replaced on a weekly basis and again this rolling stock method ensures freshness and good product condition for our clients and good sell by dates.
b) Products which are slow moving are placed in our "ON SALE" category and are then either taken off our website as a product or replaced with new and fresh products. Over stocked products or products that have not sold or are approaching their expiry date are sold in the "Clearance Sale" Category" at greatly reduced prices.
8) Do you buy stock from closing down Shops, Auctions or the Grey market?
a) No! our reputation would suffer dramatically should we do this. We have authentic supply contracts in place with the genuine South African distributors of all our brands that we market. Nor do we sell old stock with old packaging etc.
9) How come you give such big discounts?
a) The discounts that are given to our clients and potential clients, are the best possible discounts we can afford to give you.
b) Clients in remote areas have the same discount benefits as clients in urban areas.
b) We give these discounts to attract as many clients as possible to purchase online from AbsoluteSkin in order to grow our online store and to remain South Africa's No1 online skincare store
10) What are you shipping options.
Currently due to COVID -19 we have only one courier service and that is Fastway Couriers road delivery so we can ship spray, aerosols etc. which are not allowed on airlines. Delivery time differ from area to area. Major centers is 2 to 4days, regional areas is between 3 and 7 days. More details are in our shipping section/
11) Where is your SHOP?
We do not have shop as such, we are an Online Store and sell via our online store www.absoluteskin.co.za and deliver to you door overnight courier.
12) Do I still get my 2% Loyalty Discount if I do a Direct bank deposit?
Oh yes! you still get your 2% loyalty credited to your account for you to use as a discount the next time you buy. More Loyalty detail are covered in our loyalty section.
13) Can I buy any other way from you?
Yes you can send us an e-mail,SMS or phone us with what you wish to purchase and we can do the transaction you.
14) If you have opened 2 or more accounts.
Please let us know so we can cancel one for you, Your loyalty points can only be added to 1 account.
15) Do carry enough stock of all the products?
With over 3500 products on our website it is almost impossible to carry enough stock of all the products, we do carry considerable stock of the most popular items and then lessor of the not so fast sellers, and even some stock of the slow sellers. Skin care brands where our suppliers are more than 1 days delivery from our stores we carry the full range of products and for most brands we can ship within 1-2 days.
It can be that we and our suppliers are out of stock of a particular product then we will notify you and you may either cancel the product or place it on back order so we can deliver it we it arrives.
16) Why do I receive so many e-mails:
When you have placed an order your will receive the following e-mail:
a) The Order/Invoice that you placed
b) Awaiting fulfillment (order process of being packed or not yet ready to be shipped.)
c) Awaiting shipment (Order re-day to be picked by courier or ready to be taken to the Post office for shipment.)
d) Shipped - Your order has been collected by the courier for shipping to you.
e) An e-mail telling you that your parcel has been shipped and telling what your tracking number is, instructions how to track your number, Please give some time to the courier upload the tracking info onto Fastway courier tracking.
Should you have any questions not covered in the above then please contact us.