ABSOLUTESKIN RETURNS POLICY
AbsoluteSkin will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. Gift with Purchase (GWP) items and samples must be sent back unused and unopened with your returning items in order for a full refund or exchange to be processed.
AbsoluteSkin is not responsible for late courier delivery of parcels, no refunds can be given in this instance.
You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing. Returns that are received with proper authorization will be refunded within 7-10 business days of receipt. The refund will be processed to the same credit card, or bank account that was used to pay for the order, and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from AbsoluteSkin for your records.
Please note: We do not accept returns under any circumstances for bottles that are faulty, pumps not working, tubes that have burst or damaged boxes.
Please note that original shipping charges are not refundable and that for all items return shipping charges are the responsibility of the customer. Once the product is received, it will be the sole discretion of Absoluteskin Management to refund the client with shipping costs.
Damaged in Transit
We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to AbsoluteSkin. Any refund or re-ship will be processed following inspection of the product.
Allergic Reactions
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us (no later than 14 days from purchase date). We would require a letter from your doctor stating that it is indeed the product that caused the reaction, and not another outside influence such as foods or liquids consumed, we're here to help you achieve happy and healthy skin. Should you suffer from allergies and are allergic to any specific substances then please check the products ingredients list or contact us so can find out for you if the product you wish to purchase contains these ingredients.
Incorrectly Ordered Items
Accidents happen and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway.
All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.
Absoluteskin complies fully with the Consumer Protection Act of South Africa.
Clients that have paid via Payfast will be refunded via Payfast.
Please note that original shipping charges are not refundable and that return shipping charges are the customer's responsibility except in the case of carrier damage or an error by AbsoluteSkin.
MAKE-UP - Due to the nature of Make-Up products and the many colours and shades we cannot accept these items for return, and request that item colours are checked prior to purchase.
Cancellation of orders
Orders placed may be cancelled at anytime prior to payment. Should payment be received the order may only cancelled and subject to the following fees:
a) Prior to payment - 0%
b) Prior to shipment but after having made payment - 20%
c) After the package is shipped but not delivered - 20% (Plus shipping costs)
d) After the package is delivered by the shippers - 20% (Plus shipping costs)
e) After the package is delivered and within 30 days of purchase - 20%
NB: all shipping costs shall be borne by the clients irrespective of cause and reason , it will be the sole discrection of AbsoluteSkin's management whether a shipping refund shall be issued.
Should you have any queries regarding the return of and item please complete the "Contact Us" form