TERMS and CONDITIONS (The Legal Stuff)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

PURCHASING from this website means that the purchaser has read understood and agreed with these terms and conditions. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

www.absoluteskin.co.za is wholly owned by AbsoluteSkin Cosmetics (Pty) Ltd. reg no 2012/209371/07 a South African Company specialising in the online sale of cosmetic skincare, beauty and health products.  Hereafter called "AbsoluteSkin"

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the South African and other copyright laws, and is the property of AbsoluteSkin. The collective work includes works that are licensed to AbsoluteSkin. Copyright 2003, AbsoluteSkin ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with AbsoluteSkin or purchasing AbsoluteSkin products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with AbsoluteSkin or to purchase AbsoluteSkin products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by AbsoluteSkin. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of AbsoluteSkin used in the site are trademarks or registered trademarks of AbsoluteSkin.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, AbsoluteSkin disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. AbsoluteSkin does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. AbsoluteSkin does not make any warranties or representations regarding the use of the products in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

ABSOLUTESKIN RETURNS POLICY

AbsoluteSkin will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. Gift with Purchase (GWP) items and samples must be sent back unused and unopened with your returning items in order for a full refund or exchange to be processed.

Refunds will be not be entertained and a store voucher will be processed and emailed to the customer. 

AbsoluteSkin is not responsible for late courier delivery of parcels, no refunds can be given in this instance.

You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing. Returns that are received with proper authorization, Should we agree to a refund it will then be refunded within 7-10 business days of receipt. The refund will be processed to the same credit card, or bank account that was used to pay for the order, and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from AbsoluteSkin for your records.

Please note:   We do not accept returns under any circumstances for bottles that are faulty, pumps not working, tubes that have burst or damaged boxes.

Please note that original shipping charges are not refundable and that for all items return shipping charges are the responsibility of the customer. Once the product is received, it will be the sole discretion of Absoluteskin Management to refund the client with shipping costs.

Damaged in Transit
We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to AbsoluteSkin. Any refund or re-ship will be processed following inspection of the product.

Allergic Reactions
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us (no later than 14 days from purchase date). We would require a letter from your doctor stating that it is indeed the product that caused the reaction, and not another outside influence such as foods or liquids consumed, we're here to help you achieve happy and healthy skin. Should you suffer from allergies and are allergic to any specific substances then please check the products ingredients list or contact us so can find out for you if the product you wish to purchase contains these ingredients.

Incorrectly Ordered Items
Accidents happen and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway.

All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.

 Absoluteskin complies fully with the Consumer Protection Act of South Africa.

Clients that have paid via Payfast will be refunded via Payfast.
Please note that original shipping charges are not refundable and that return shipping charges are the customer's responsibility except in the case of carrier damage or an error by AbsoluteSkin.

MAKE-UP - Due to the nature of Make-Up products and the many colours and shades we cannot accept these items for return, and request that item colours are checked prior to purchase.

Cancellation of orders

Orders placed may be cancelled at anytime prior to payment. Should payment be received the order may only cancelled and subject to the following fees:

a) Prior to payment - 0%

b) Prior to shipment but after having made payment - 20%

c) After the package is shipped but not delivered - 20% (Plus shipping costs)

d) After the package is delivered by the shippers - 20% (Plus shipping costs)

e) After the package is delivered and within 30 days of purchase - 20%

 NB: all shipping costs shall be borne by the clients irrespective of cause and reason , it will be the sole discrection of AbsoluteSkin's management whether a shipping refund shall be issued.

Should you have any queries regarding the return of and item please complete the "Contact Us" form

Exchanging delivered Products

We will gladly replace products that you purchased from us even after the products have been delivered to you as long as the products have not been opened and the shipping is for your account plus an  admin and handing fee to cover this cost. Please contact us prior to returning goods for exchange so we are aware that the product is returned for exchange, (All shipping costs to be borne by you)

Stock Items

Should an item be out of stock for more than 7 days from the date of placement of an order, AbsoluteSkin will inform the client and the client will have the following options:

1) To wait until the product becomes available and in stock again. AbsoluteSkin will ship outstanding products "Free of charge" to the client.

2) Should a purchased item be discontinued then a client may opt to purchase another similar product or have a voucher to the cost of the product 

As we replenish stock almost on a daily basis from the suppliers - the situation may arise where both the supplier and AbsoluteSkin are out of stock - In this case the client will be contacted.

Delivery

International: We do not deliver outside of South African Borders!

Local national: AbsoluteSkin uses PARGO and The Courier Guy, to ship your parcels. Should a parcel be stolen or go missing AbsoluteSkin will replace the parcel or goods to the max value of R1,000.00 (Only within South African territory). Parcel tracking numbers are e-mailed to you once the parcel has been shipped with further instructions regarding the delivery if required:

AbsoluteSkin is not responsible for late deliveries nor does AbsoluteSkin Guarantee any delivery dates or times, as the cause may be out AbsoluteSkin hands, these causes are normally due to incorrect addresses supplied, delivery vehicle failure, Strikes. etc.

SPECIALS/PROMOTIONS

AbsoluteSkin provides clients with a continual flow Specials and promotional Discounts and gifts thus making AbsoluteSkin the first choice of thousands of happy South African's for past 15 years!

Specials may be from AbsoluteSkin or from AbsoluteSkin suppliers and may be purchased under the following conditions.

All Specials on AbsoluteSkin are only made available for a certain period of time and are subject to stock availability. Specials may only be purchased whilst it is being advertised on www.absoluteskin.co.za and must be fully paid for during this period. AbsoluteSkin reserves the right not to honour any order that contains expired special deals or discounts. Abandoned Carts and unpaid orders will cancelled at the end of the special/promo and will not be honoured. 

Any items purchased on sale or our bargain section, or clearance are not returnable or refundable

All Specials/Gifts Promo's etc. are applied on the basis of 1 per customer. Only while stocks last!

Items such as Cleansers, Toners, Mini's, Trial sizes do not qualify as products regarding all specials, nor do they qualify to add to an orders value.

Should an advertised special becomes unavailable AbsoluteSkin reserves the right to replace the special with another product at the choice of AbsoluteSkin.

INSTANT Loyalty

AbsoluteSkin offers all clients an INSTANT loyalty discount in the form of a Loyalty discount when a client completes on order a Loyalty Code "LOYALME" can be used at the checkout when the clients is completing the order..

1) Purchases under the value of R400 do not qualify for Loyalty

2) Special discount promotions such as Black Friday do not qualify for loyalty discount.

NB: We not carry customer accounts for loyalty so there is no expiry date.

Gift Certificates

Gift Certificates may only be used to purchase merchandise and cannot be used to purchase other Gift Certificates.

Returning Orders Paid by Gift Certificates
An online store credit will be issued to the gift recipient for the full amount of the merchandise return subject to the return conditions. AbsoluteSkin does not offer exchanges or cash refunds for Gift Certificate purchases. Any funds charged to a credit card will be reimbursed to the client cheque or savings account.

Store Credits

Store credits have been converted into Gift Vouchers and the terms are the same as with all our Vouchers

Notice
AbsoluteSkin may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to AbsoluteSkin.

Miscellaneous
 Your use of this site shall be governed in all respects by local,South African Laws, without regard to choice of law provisions, You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of AbsoluteSkin products) shall be in South Africa. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of AbsoluteSkin products) must be commenced within one (1) year after the claim or cause of action arises. AbsoluteSkin's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AbsoluteSkin may assign its rights and duties under this Agreement to any party at any time without notice to you.

Limitation of Liability
AbsoluteSkin shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if AbsoluteSkin has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that an AbsoluteSkin product is mistakenly listed at an incorrect price or a product's specifications are incorrectly advertised, AbsoluteSkin reserves the right to refuse or cancel any orders placed for product listed at the incorrect error or terms. AbsoluteSkin reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AbsoluteSkin shall issue a credit to your credit card account.

Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by AbsoluteSkin without notice at any time, for any reason whatsoever. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
AbsoluteSkin may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to AbsoluteSkin.

Miscellaneous
Your use of this site shall be governed in all respects by local,South African Laws, without regard to choice of law provisions, You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of AbsoluteSkin products) shall be in South Africa. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of AbsoluteSkin products) must be commenced within one (1) year after the claim or cause of action arises. AbsoluteSkin's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AbsoluteSkin may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a AbsoluteSkin or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
AbsoluteSkin does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, AbsoluteSkin is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, AbsoluteSkin reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to AbsoluteSkin in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless AbsoluteSkin, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a competition, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a competition or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include AbsoluteSkin. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Changes to our policy:
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy has been superceded by the GDPR an the POPIA Policy.

Questions and feedback:
 We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only:
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent:
By using our site, you consent to our privacy policy. and these Terms and Conditions.