TERMS and CONDITIONS (The Legal Stuff)
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE, PURCHASING from this website means that the purchaser has read understood and agreed with these terms. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
www.absoluteskin.co.za is wholly owned by AbsoluteSkin Cosmetics (Pty) Ltd. reg no 2012/209371/07 a South African Company specialising in the online sale of cosmetic skincare and beauty products. and hereafter called "AbsoluteSkin"
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the South African and other copyright laws, and is the property of AbsoluteSkin. The collective work includes works that are licensed to AbsoluteSkin. Copyright 2003, AbsoluteSkin ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with AbsoluteSkin or purchasing AbsoluteSkin products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with AbsoluteSkin or to purchase AbsoluteSkin products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by AbsoluteSkin. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of AbsoluteSkin used in the site are trademarks or registered trademarks of AbsoluteSkin
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, AbsoluteSkin disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. AbsoluteSkin does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. AbsoluteSkin does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
AbsoluteSkin will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. In some cases, Gift with Purchase items must be sent back unused and unopened with your returning items in order for a full refund to be processed. When we receive your return request, we will notify you. Your Gift with Purchase must accompany your return. For orders that we may not be able to fulfill completely, we reserve the right to substitute items with a suitable alternative. Absoluteskin complies fully with the Consumer Protection Act of South Africa.
While we gladly supply and ship to all countries outside of South Africa, We are not liable nor do we hold ourselves responsible for foreign countries import requirements, and cannot accept parcels that are returned or destroyed due a foreign countries import restrictions or laws. Should such parcels be returned to Absoluteskin no refunds can be made under such conditions.
You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing.
Returns that are received with proper authorization will be refunded or credited to your account as soon as possible after receipt. Refunds that qualify will be processed and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from AbsoluteSkin for your records.
Please note that original shipping charges are not refundable and that return shipping charges are the customer's responsibility except in the case of carrier damage or an error by AbsoluteSkin.
Damaged goods will require an image of the damaged goods tp be forwarded to AbsoluteSkin for checking, Refunding, replaceing will be solely at the discretion of AbsoluteSkin.
Refunds may carry a 20% fee as per cancellation of orders EG. for incorrect items ordered and a refund requested, this is to cover our processing costs such as bank transaction charges etc. However should you wish your account to be credited the sales amount will not be subject to a cancellation fee however shipping fees in all cases are non refundable.
Damaged in transit
We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to AbsoluteSkin. Any refund or re-ship will be processed following inspection of the product.
Please note: We do not accept returns under any circumstances for bottles that are faulty, pumps not working, Tubes that have burst
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a adverse skin reaction we will adhere to our suppliers decision as to what proceedure must be followed.
Incorrectly Ordered Items:
Accidents happen and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.
MAKE-UP - Due to the nature of Make-Up products and the many colours and shades we cannot accept these items for return, and request that item colours are checked prior to purchase.
PLEASE SEND ALL RETURNS TO: PO BOX 716, SOMERSET MALL, 7137
Cancellation of orders
Orders placed may be cancelled at anytime prior to payment. Should payment be received the order may only cancelled and subject to the following fees:
a) Prior to payment - 0%
b) Prior to shipment but after having made payment - 20%
c) After packing, shipment and return to Absoluteskin (packaged unopened) - 30% plus shipping costs.
d) After the package is delivered by the shippers - no cancellation.
Exchanging delivered Products
We will gladly replace products that you purchased from us even after the products have been delivered to you as long as the products have not been opened and the shipping is for your account plus a small admin and handing fee to cover this cost, please contact us prior to returning goods for echange so we are aware that the product is returned for exchange,
Should an item be out of stock for more than 7 days from the date of placement of an order, Absoluteskin will inform the client and the client will have the following options:
1) To wait until the product becomes available and in stock again. Absoluteskin will ship outstanding "Free of charge" to the client.
2) To cancel the item and have the cost of the item either credited to the clients account or have the cost of the item refunded into the clients banking account.
3) Credit/Debit Card refunds and reversals are not allowed due to the high cost of the banking charges. We make all refunds into a client checking or savings account
4) Should a purchased item be discontinued then client may opt to purchase another similar product or have the product refunded into the clients account or banking account.
As we replenish stock almost on a daily basis from the suppliers - the situation may arise where both the supplier and Absoluteskin are out of stock - In this case the client will be contacted and section 4 above applies.
Account Credits and Refunds
AbsoluteSkin will gladly refund you when the error is due to the fault of AbsoluteSkin, However in the case of stock unavailability AbsoluteSkin will credit your Account with the full amount for you to select and purchase a similar or different item.
Absoluteskin uses FASTWAY Courier Services, MDS Colliery and SAPO (South African Post office) to ship your parcels, Should a parcel be stolen or go missing Absoluteskin will replace the parcel or good to the max value of R1000.00 (Only within South African territory). Parcel tracking numbers are e-mailed to you once the parcel has been shipped with further instructions regarding the delivery if required:
Absoluteskin is not responsible for late deliveries nor does Absoluteskin Guarantee any delivery dates or times, as the cause may be out Absoluteskin's hands, these causes are normally due to incorrect addresses supplied, delivery vehicle failure, Strikes. etc.
AbsoluteSkin provides clients with a continual flow Specials and Discounts, gifts thus making Absoluteskin the first choice of thousands of happy South African's.
Specials may be from Absoluteskin or from Absoluteskin's suppliers and may be purchased under the following conditions.
All Specials on Absoluteskin are only made available for a certain period of time and are subject to stock availablity. Specials may only be purchased whilst it is being advertised on www.absoluteskin.co.za and must be fully paid for during this period. Absoluteskin reserves the right not to honour any order that contains expired special deals or discounts.
Should an advertised special become unavailable Absoluteskin reserves the right to replace the special with another product at the choice of Absoluteskin.
Aboluteskin offers all clients a loyalty discount in the form of a Loyalty Voucher which is redeemable as payment or part payment when you purchase from Absoluteskin again.
1) Purchases under the value of R500 do not qualify for Loyalty Vouchers.
2) International purchases where the products are shipped outside of South Africa do not qualify for Loyalty Rewards.
3) Purchases made from Neighbouring States do qualify for Loyalty Vouchers.
4) Special discount promotions such as Black Friday do not qualify for loyalty discount.
NB: Should a client not redeem Loyalty Within a period of one calendar year any Loyalty Rewards are automatically expired. The Loyalty Voucher must be utilized and redeemed within one year of purchase.
Gift Certificates may only be used to purchase merchandise and cannot be used to purchase other Gift Certificates.
Returning Orders Paid by Gift Certificates
An online store credit will be issued to the gift recipient for the full amount of the merchandise return subject to the return conditions. AbsoluteSkin does not offer exchanges or cash refunds for Gift Certificate purchases. Any funds charged to a credit card will be Reimbursed to the client cheque or savings account.
Store credits have been converted into Loyalty Vouchers and the terms are are the same as the normal loyalty vouchers. but do not expire after a period of one but need to be renewed.
We do not deliver to any countries outside of South Africa, with expection of the Neighbouring States, or for that matter place orders for delivery inside South Africa that are intended for further shipment to countries outside of South Africa for the purpose of reselling. Please make these purchases from the local distributors in these countries. Should we receive such orders we hold the right to refuse these orders or decline them and return any moneys paid less 20% admin and handling fees. Please contact us in this regard prior making any such purchases.
Limitation of Liability
AbsoluteSkin shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if AbsoluteSkin has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that an AbsoluteSkin product is mistakenly listed at an incorrect price or a product's specifications are incorrectly advertised, AbsoluteSkin reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. AbsoluteSkin reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AbsoluteSkin shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by AbsoluteSkin without notice at any time, for any reason whatsoever. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
AbsoluteSkin may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to AbsoluteSkin.
Your use of this site shall be governed in all respects by local,South African Laws, without regard to choice of law provisions, You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of AbsoluteSkin products) shall be in South Africa. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of AbsoluteSkin products) must be commenced within one (1) year after the claim or cause of action arises. AbsoluteSkin's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AbsoluteSkin may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a AbsoluteSkin or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
AbsoluteSkin does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, AbsoluteSkin is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, AbsoluteSkin reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to AbsoluteSkin in its sole discretion.
You agree to indemnify, defend, and hold harmless AbsoluteSkin, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, AbsoluteSkin may link to sites operated by third parties. However, even if the third party is affiliated with AbsoluteSkin, AbsoluteSkin has no control over these linked sites, all of which have separate privacy and data collection practices, independent of AbsoluteSkin. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, AbsoluteSkin seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a competition, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a competition or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include AbsoluteSkin. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links:
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy:
Questions and feedback:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only: